Facebook mulls refunding advertisers on outage

Facebook blames server for outage some users happy Edited By Odishatv Bureau | By IANS On Mar 15 2019- 15:46:51 Pic Credit

The outage affected users for some 12 hours in most areas of the world, with the biggest impact in North America and Europe, according to the tracking website downdetector.com, which suggested that most Facebook users were back to normal. The outages lasted almost a full day, making it Facebook's longest downtime ever. Facebook, Instagram and WhatsApp saw service interruptions nearly all of Wednesday, and the company kept stating that this interruption was not because of a cyber attack. Facebook has pinned the error a "server configuration change", which is vague enough to avoid deeper probing, and subsequent troubleshooting from armchair experts.

The downtime lasted at least for 14 hours, according to the reports coming from the same online publication.

Facebook suffered the worst outage since inception yesterday affecting users across the platform and other services including WhatsApp, Messenger, and Instagram.

The Menlo Park-giant confirmed on Twitter that it was not a cyber attack as some speculated but was due a "server configuration change". "But after 2016, we both realized we had too much important work to do to improve our products for society, and he stayed to help us work through these issues and help us chart a course for our family of apps going forward".

"We're focused on working to resolve the issue as soon as possible, but can confirm that the issue is not related to a DDoS attack", tweets Facebook.

Facebook's shares fell almost 2 percent in morning trading on Thursday. It cited over 300 reports on Thursday morning, though many reported that their access had been restored. While pages & posts remained visible to users, they could not interact with or update them.

The problems also sparked concern among advertisers, who could not access Facebook's Ad Manager platform and may have been paying for campaigns that users were unable to view.

From about noon NY time, users encountered only partially loaded pages or no content at all, accompanied by a message saying an error had occurred.

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