British Airways breach sees hackers take-off with customers' payment details

British Airways breach sees hackers take-off with customers' payment details

Hackers have obtained the credit card details of some 380,000 British Airways travellers during a two-week data breach that left the customers vulnerable to financial fraud, the airline says.

BA said it is in the process of contacting all affected customers.

"We are 100 per cent committed to compensate them", BA chief executive Alex Cruz told BBC radio.

Bookings that were made were not affected, and the British Airways website and app were operating normally on Thursday. Fortunately, neither passport nor travel information was exposed to the hackers.

It added that the matter “has been resolved and our website is working normally”.

Anxious customers rushed to social media and helplines after the airline urged anyone who suspected they may have been affected to contact their bank or credit card provider. Customers who are due to travel are able to check-in online as usual.

The airline is facing a backlash from customers who have had to cancel cards following the 15-day data breach.

Commuters pass a British Airways advert on the tube at Canary Wharf station in London, Britain September 7, 2018.

Will I have to get a new card?

According to Reuters, the customer data, including personal and financial information involving 3,80,000 transactions, was stolen between August 21 and September 5.

If you have been struck by the data breach, it's advisable to contact your bank or credit card provider.

BA said it was investigating the vast breach "as a matter of urgency", while the National Crime Agency and National Cyber Security Centre are also assessing the hack.

The airline said the problem was down to an incident with an IT system.

The London-listed group, which is also the owner of Irish airline Aer Lingus and Spanish carrier Vueling, added that total revenues swelled three percent to 11.2 billion euros.

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